You can view our How To Get Started With QQTube guide for step-by-step instructions on making a deposit, browsing services, placing an order, monitoring your orders from your customer dashboard, and more. 

We offer the following support methods:

• Live Chat (via the chat box on the bottom right of the page)
• Customer Support Ticket via your QQTube dashboard (click Support link)
• Customer Support Ticket via our Contact Page.
• Email us directly at support@qqtube.com
  
  
  

When you contact support please make sure to include the link/URL or order ID for any orders you have questions about. 

We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times. We respond to all support tickets within 12 hours or less.

We offer many services from a variety of different sellers/providers and they all have different delivery methods and features. We always make every effort to offer services that will not drop, however, there is never a guarantee. 

Unfortunately, that's the nature of this industry. Most of the services we offer come with a REFILL policy, which can be found on the New Order page Service Description. 

If the service you purchase comes with a refill and it is within the refill timeframe we will request that the provider restart your order to complete the delivery and if they are unable to fully deliver what was paid for a refund will be issued for any undelivered services. 

If the order drops after the refill timeframe has expired then there will be no refill or refund of the dropped service. A refill request can be initiated from your QQTube dashboard under Orders. You can learn more about reporting an order here.

You can place an order, or learn more about all available services here: https://www.qqtube.com/add-submissions 

Please be sure to read the Service Description carefully before placing your order. 

Once you input your order information, the price will be automatically calculated for you before you submit your order.

You can also learn more about the order process, how to choose a specific service, and more here:

https://www.qqtube.com/blog/how-to-get-started-with-qqtube

Our minimum deposit amount is $10 USD (the requirement will be higher for resellers).

To make a deposit:

1) Click the GO TO ACCOUNT button on the top right, this will take you to your QQTube Dashboard.

2) In the very top right corner of the page you will see a button that says DEPOSIT FUNDS or on the left side menu bar you will see the DEPOSIT link.

3) Click either of those options and it will bring you to our secure deposit page. From there you will see the methods of payment and you will follow the prompts to complete the deposit process.

Our current methods of payment are Credit Cards, Debit Cards, and Cryptocurrency with Bitcoin (BTC), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), or Tether (USDT). Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please Note: We DO NOT accept PayPal as a method of payment. Once you have funded your account you will always be able to see your current balance indicated on your QQTube dashboard, it will be in the top left of the screen and labeled as FUNDS.

The minimum deposit amount for regular customers is $10.00 USD. Resellers have higher

minimum deposits in exchange for discounted prices.

Our current methods of payment are Credit Cards, Debit Cards, and Cryptocurrency with Bitcoin (BTC), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), or Tether (USDT). 

Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

No, we do not accept PayPal. Our current methods of payment are Credit Cards, Debit Cards, and Cryptocurrency with Bitcoin (BTC), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), or Tether (USDT). 

Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please open a Support Ticket and request to have your account closed.

Any time you would like all or a portion of your QQTube account balance refunded, please open a support ticket and ask for a refund. 

All refunds are initiated within 24 hours. For security reasons, funds are only refunded to the original form of payment. If your original payment was made by debit or credit card it can take up to 5 business days for our payment processor and your card issuer to complete the process of the refund to your account.

Requests for balance refunds cannot be addressed via live chat. All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.

You can see an example URL format in the Link box on the New Order page once you have selected a service.

You can also visit our How To Find My Social Media Link to learn how to find the URL you need to place your order.

If you do not see the link format needed for your order, please open a Support Ticket and our Customer Support Specialists will assist you.

Once an order has been placed it is not always possible to cancel it. Many services have very fast delivery speeds, therefore making it impossible to cancel the order before it’s delivered. 

In the event that you need an order canceled please either request the cancellation via your QQTube dashboard under ORDERS, or open a Support Ticket and we will send the cancellation request to the provider of the service. Learn how to request a cancellation from your dashboard here.

If the order can be canceled a refund will be issued for the undelivered services. We do not issue refunds for services that have been delivered. We offer no guarantee that an order can be canceled after it has been placed.

The start time for all services can vary and is listed on the Service Description when you place an order. Some services have an instant start time and others may have a delayed start time. 

Instant Start does not mean that your order will complete delivery instantly. We do not have any services that provide instantaneous full delivery. The start time refers to the time it takes an order to begin processing.  

Once an order starts you need to allow for the order to process and fully deliver at the estimated delivery speed. All estimated delivery speeds are based on a 24-hour timeframe and that doesn’t go into effect until the order has actually started processing. 

Please be sure you review the Service Description for the service you are interested in before placing the order. 

Please note: for YouTube services, YouTube doesn’t update all stats in real-time so it can take several hours or in some cases several days for you to see the effects of your order.

The delivery speed depends on several factors such as the delivery method for the service you ordered, the quantity of your order, and current order demand. 

On the Service and Pricing page or the New Order page, you will see the estimated start time and estimated delivery speed for all services. All estimated delivery speeds are based on a 24 hour timeframe. 

Once the start time has passed and your order has begun processing, please allow for your order to deliver at the stated estimated delivery speed. 

If your order is not delivering at the estimated delivery speed, please open a Live Chat or Support Ticket and our Customer Support Specialist will assist you.

It is important to realize that Watch Time Hours and Retention are different things. You can

learn more about the difference between them here. 

You will be able to see the estimated retention or watch time for the service you are purchasing

on the New Order page Service Description.

We have decided to discontinue all Telegram-related services on our site. This decision is due to Telegram’s lack of monitoring and regulation of its channels, which has led to the misuse of our platform for illegal, pornographic, and fraudulent activities. Such use violates our Terms of Service, and we are committed to upholding the integrity of our site.

We offer customers that qualify the opportunity to have their account status changed to

RESELLER (you do not have to be a Reseller to have a Reseller account status). Resellers receive a 25% discount on all prices, however, they have a higher minimum deposit requirement of $100. 

To qualify for Reseller account status you must have an accumulated an deposit total (Lifetime

Funds) that is equal to or greater than $100.

Customer = $10 minimum deposit requirement, no discounted prices

Reseller = $100 minimum deposit requirement, 25% discount on all prices

If you are interested in Reseller account status please open a Support Ticket for account review

and approval. Reseller prices will not go into effect until you have received a confirmation back

from us that your account has been approved and updated.

To place orders from your own site you can use our API. You can place orders on behalf of your own customers and it will be sent to QQTube for delivery without your customers knowing (unless you mention QQTube yourself.) 

To do so you will need to view our API documentation here: https://www.qqtube.com/documentation (this information can also be found on your QQTube dashboard). We do not provide technical or development assistance with the installation or integration of the API to your website. You will need to hire a developer if assistance is needed. 

If you are already using our API and you are having issues placing orders please open a Support Ticket and our Customer Support Specialist will assist you.

Using Sell On QQTube is the only way we add new services to our site.

You will need the following:

• A QQTube customer account
• A website/panel and be able to accept orders via an API

To move forward and add your services:

• Log into your customer account
• From your dashboard, click the Sell On QQTube link in the left side menu
• Follow the prompts to go through the Terms of Service and required steps
  
  
  

Our Sell on QQTube feature allows providers/sellers to add services they want us to offer to our customers. We work with providers that have gone through an extensive vetting process and that can handle our high order volume. You must have a website/panel and be able to accept orders via an API for us to offer your services to our customers. If you don’t have a panel or API key, we can not offer your services. 

Providers will have no direct contact with customers. All orders will be accepted through our site and sent to you via API for you to process.

To move forward and add your services, you will need a customer account with us, then from your dashboard follow the prompts on the Sell On QQTube link. It will take you through our Terms of Service and the steps required to list your service(s) for review and testing (if approved by our staff).

Approved services will go through Beta Testing and review for a minimum of 72 hours. Our QQTube Beta testers will place 5 test orders and once they are complete the tester will leave a review along with verifying the details of your service description. These beta test orders are at the provider's/seller's expense and you must ensure that funds to cover the orders are added to our account on your panel in advance. Only services that pass our high standards after testing will be enabled on our site for customer purchase.

New services submitted on Sell On QQTube will be reviewed by our staff to see if we are interested in Beta testing. If so, then the API will be set up and the service will be added to our Beta Test Orders page, this can take up to 3 days after the service is added. 

After all 5 Beta Test Orders are complete we monitor them for 24 to 72 hours for delivery issues. We also wait until the orders have been reviewed by customers and we have no control over how long that will take. In most cases, the entire approval process could take up to 7 days

You will not see a service listed on our site under Service & Pricing for paid orders until it has:

1) Been approved for beta testing

2) Gone through beta testing and reviews

3) Been evaluated by our staff for final approval

The entire process can take up to 7 days

Once services are enabled for customer purchase, funds earned from orders will be added to your Sell On QQTube account. The minimum earnings payout is $50. Earnings between $50 and $500 can be requested for withdrawal every two weeks. Earnings exceeding $500 can be requested to be paid out with no time restrictions. No orders will be paid for in advance.

Once you log in to your QQTube account, click on Go To Account in the top right of your screen. This will bring up your dashboard, on the left side scroll down the list to Affiliates and click on the link. Here you will find all the information about our Affiliate Program.

Please Note: we do not allow you to refer family members or yourself. If you do then you will be removed from the program and have all earnings forfeited.

1. Funds - We will add the amount to your QQTube account as funds for you to use on services. If you have the funds added back to your QQTube account you will receive a 20% bonus.

2. Payout - We will send the amount from your QQTube account to one of our approved payment methods.

Once you have requested an Affiliate Payout it can take up to 30 days before the commission is paid out. The waiting time is so that we can verify all orders and wait the appropriate time to ensure there are no refunds or chargebacks on the orders. When the orders are clear, the payout will be made automatically.