Need to appeal a ban and regain Facebook marketplace access? Here's how to get your marketplace account back up and running.
How To Appeal A Ban
When you're banned on Facebook marketplace, it's often because of a specific listing. To resolve this, you can access a list of your unapproved items here.
Alternatively, open the Facebook Help Center.
Click I can't access Facebook marketplace.
Underneath Request a review by filing an appeal click the link.
Select the item that you wish to appeal and follow the on-screen prompts to send feedback. If you believe that your item was not in violation of Facebook's policies, you'll need to provide solid evidence including images of the listing.
Once you've filed your appeal you'll receive a follow up email in your support inbox and can request further assistance depending on the result.
Potential Reasons For A Ban
There are several reasons why your account may have been banned on Facebook marketplace, and all of them fall under the following categories.
Violation of Commerce Policies
Facebook has stringent commerce policies to ensure the health and safety of its users. This includes a list of items that are forbidden from being listed on Facebook marketplace.
Forbidden items include (but are not limited to):
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Anything that isn't a physical product, such as:
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Joke posts
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Lost and found
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Services
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Animals or animal products
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Healthcare products
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Recalled products
Suspicious Activities & Misconduct
Scam attempts, disrespectful conduct with other users, and other activities considered suspicious by Facebook can result in a temporary or permanent ban, depending on the severity.
Facebook's pages on commerce policies and community standards provide valuable insights on what Facebook deems misconduct.
Technical Issues & Mistakes
Sometimes Facebook makes mistakes! Technical issues on Facebook's side, or an innocent mistake in your listing could result in a ban or similar challenges. If you believe your ban was due to a technical issue, it's best to appeal and report it as soon as possible.
Frequently Asked Questions
How can I avoid Facebook marketplace bans?
Ensure that you're following Facebook's community standards and commerce policies, which means being upfront about the items you're selling, not selling forbidden items, and following through with your sales.
What do I do if I can't get unbanned from Facebook marketplace?
If you've been banned temporarily, you can simply wait it out. If you've been unable to get your account unblocked from a permanent ban, your best option is to create an account on an alternative marketplace site.
What are some alternatives to Facebook marketplace?
The most popular Facebook marketplace alternatives for North American users include eBay, Etsy, Depop, Craigslist and Vinted. European users may use regional sites, such as Leboncoin or Mercari.
How can I contact Facebook support?
You can contact Facebook support via the Facebook Help Center.
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