Customer Support Ticket (link at the top of the homepage)
Email us at support@qqtube.com
We have a full team of in-house Customer Support Specialists. We offer customer support by Live Chat, or through our Ticket Support System. You can find the link to open a ticket at the top of our website under Support or you can email us at support@qqtube.com. When you begin a live chat or open the support ticket please make sure to give us as much information as possible so that we can quickly assist you with your question or problem. Make sure to always include the link/URL for any orders you have questions about. We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times and we respond to all support tickets within 12 hours or less.
1) We have been in business and an industry leader since 2013.
2) We process thousands of orders daily. Many of our customers are resellers, agents or promoters, gamers, and/or influencers.
3) We have a staff of full-time, in-house Developers and Customer Support Specialists.
4) We offer many services for a variety of social media platforms and we are constantly adding new services
5) We have very competitive low prices
6) We offer 24/7 customer support. You can chat live anytime, or open a support ticket that will be responded to in 12 hours or less.
7) Many of our services come with a refill guarantee, this means if they drop we will refill the order and if we are unable to refill we will issue a refund for any undelivered services.
8) You can request a refund for the balance in your account at any point and the refund process will be initiated within 24 hours.
Our minimum deposit amount is $10 USD (the requirement will be higher for resellers).
To make a deposit
1) Click the GO TO ACCOUNT button on the top right, this will take you to your QQTube Dashboard.
2) In the very top right corner of the page you will see a button that says DEPOSIT FUNDS or on the left side menu bar you will see the DEPOSIT link.
3) Click either of those options and it will bring you to our secure deposit page. From there you will see the methods of payment and you will follow the prompts to complete the deposit process.
Our current methods of payment are Credit Cards, Debit Cards, and Crypto Currency/Bitcoin. Credit cards and debit cards are both accepted. Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.
Please Note: We DO NOT accept PayPal as a method of payment.
Once you have funded your account you will always be able to see your current balance indicated on your QQTube dashboard, it will be in the top left of the screen and labeled as FUNDS.
Please Note: We DO NOT accept PayPal as a method of payment.
Order Cancellation Refund Policy: A customer may request an order cancellation by opening a Support Ticket on our site or by emailing support@qqtube.com. However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we are able to stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services). In the case of full delivery, no refund will be made. If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services. Services Refill / Refund Policy We offer a variety of services and they all have different delivery methods and features. Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). It is important that you review the Service Description before placing all orders so that you are familiar with the refill policy. Any time there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.
**All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.
To take advantage of our free offer, log into your account, click on the Go To Account button in the top right, you’ll see the link for Free Services on the left side of your QQTube dashboard, click that and then follow the steps for the requirements to qualify for the free offer.
Please note: Our free service offers are one-time only promotions, not combinable, and not available for linked accounts (if an account linked to yours has already taken advantage of one of our free offers you are not eligible)
We offer a variety of services and they all have different delivery methods and features. Most of our services come with some kind of a REFILL policy. This can be found on the New Order page Service Description. It is also important to note that many of our views services come with an over-delivery of views to compensate for a potential drop, this helps ensure that all the views paid for are fully delivered. We do not charge customers for these over-delivered views, and we also will not refill or replace them if they drop. If a service comes with an over-delivery you will see that mentioned on the New Order page Service Description.
Any time you have a problem with an order, please let us know and we will look into it. If the service you purchased comes with a refill and it is within the refill timeframe we will restart your order to complete the delivery and if we are unable to replace the service that dropped we will issue a refund for any undelivered services. If the order dropped after the refill timeframe has expired then we do not refill or refund the dropped service.
We offer 2 Reseller levels for customers that qualify (you do not have to be a Reseller to have a Reseller account status). With Reseller status you will receive discounted prices on many of our services, however, you will also have a higher minimum deposit requirement for all deposits. To qualify for Reseller account status, you must have an accumulated deposit total (Lifetime Funds) that is equal to or greater than the amount listed below:
Required Lifetime Funds to qualify for Reseller status:
Small Reseller - $50 or more Lifetime Funds (accumulated deposit total)
Large Reseller - $500 or more Lifetime Funds (accumulated deposit total)
Reseller Minimum Deposit Requirement
Small Reseller - $50 minimum deposit
Large Reseller - $500 minimum deposit
If you are interested in Reseller account status please open a Support Ticket for account review and approval. Reseller prices will not go into effect until you have received a confirmation back from us that your account has been approved and updated.
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Service Guarantee
With almost a decade of industry experience and satisfied customers from all over the world, you can rest assured that you’re working with the best. Our New Order page provides detailed information on every service we offer to ensure success, and our Customer Support and Developer Teams are at your disposal 24/7. Any time you have a problem with an order, our Customer Support team will handle it promptly and efficiently. If the service you purchased comes with a refill, we’ll restart your order to complete the delivery - and if we’re unable to complete the order we’ll issue a refund for any undelivered services. It’s that simple!
24 Hour Customer Support
We’re here for you every day, every step of the way. With 24/7 customer support and in-house Developers, any questions or concerns you have can be addressed with just a click of a button. We provide an unbeatable customer service experience and are dedicated to solving any issues you may come across. And if you’re just getting started and not sure where to begin, reach out and we’ll be happy to help!