Frequently Asked Questions

We offer the following support methods:

• Live Chat (via the chat box on the bottom right of the page)

• Customer Support Ticket via your QQTube dashboard (click Support link)

• Customer Support Ticket (click the Contact Us link at the top of the homepage)

• Email us directly at support@qqtube.com
  

We have a full team of in-house Customer Support Specialists. We offer customer support by Live Chat, or through our Ticket Support System. When you begin a live chat or open the support ticket please make sure to give us as much information as possible so that we can quickly assist you with your question or problem. Make sure to always include the link/URL or order ID for any orders you have questions about. We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times and we respond to all support tickets within 12 hours or less.

 

1) We have been in business and an industry leader since 2013.

2) We process thousands of orders daily. Many of our customers are resellers, agents or promoters, gamers, and/or influencers.

3) We have a staff of full-time, in-house Developers and Customer Support Specialists.

4) We offer services from many providers for a variety of social media platforms and we are constantly adding new services

5) We offer very competitive low prices, with services available at every price point.

6) We offer 24/7 customer support. You can chat live anytime, or open a support ticket that will be responded to in 12 hours or less.

7) Many services come with a refill guarantee, this means if they drop a refill will be generated for the order and if a refill is not possible, a refund will be issued for any undelivered services.

8) You can request a refund for the balance in your account at any point and the refund process will be initiated within 24 hours.

You can see all current services on the Services and Pricing page or on the New Order page. From the Service and Pricing page you can sort by Platform, Service, Price, or Rating. On both the Service and Pricing page and the New Order page you will see a detailed Service Description for each service. Please note that the information listed on the Service and Pricing page and New Order page are estimates/averages, not guaranteed, and subject to change without notice.

The minimum deposit amount for regular customers is $10.00 USD. Resellers have higher minimum deposits in exchange for discounted prices.

How do I deposit funds?
Our minimum deposit amount is $10 USD (the requirement will be higher for resellers).
To make a deposit
1) Click the GO TO ACCOUNT button on the top right, this will take you to your QQTube Dashboard.
2) In the very top right corner of the page you will see a button that says DEPOSIT FUNDS or on the left side menu bar you will see the DEPOSIT link.
3) Click either of those options and it will bring you to our secure deposit page. From there you will see the methods of payment and you will follow the prompts to complete the deposit process.

Our current methods of payment are Credit Cards, Debit Cards, and Crypto Currency/Bitcoin. Credit cards and debit cards are both accepted. Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please Note: We DO NOT accept PayPal as a method of payment. 

Once you have funded your account you will always be able to see your current balance indicated on your QQTube dashboard, it will be in the top left of the screen and labeled as FUNDS. 

Our current methods of payment are Credit Cards, Debit Cards, and Crypto Currency/Bitcoin. Credit cards and debit cards are both accepted. Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please Note: We DO NOT accept PayPal as a method of payment. 

Deposit Refund / Account Balance Refund Policy: Any UNUSED funds from deposits in the customer’s account on our website can be refunded back to the original form of payment at the customer’s request when contacting our support team. These requests must be made within 6 months of the original deposit to receive a refund back to the original form of payment. To request an account balance refund please open a Support Ticket on our site or email us at support@qqtube.com. All Support Tickets are responded to within 12 hours and typically much faster.

Order Cancellation Refund Policy: A customer may request an order cancellation by opening a Support Ticket on our site or by emailing support@qqtube.com. However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we are able to stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services). In the case of full delivery, no refund will be made. If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services. Services Refill / Refund Policy We offer a variety of services and they all have different delivery methods and features. Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). It is important that you review the Service Description before placing all orders so that you are familiar with the refill policy. Any time there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.

**Requests for balance refunds can not be addressed via live chat. All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.

We understand that many customers would like to try out services before depositing funds into their QQTube account and placing their first paid order so we offer the opportunity to claim a $1 credit for use on select services. This Free Service Offer is a one-time-only offer and is not valid for linked accounts. 

To take advantage of the free credit offer, log into your account, click on the Go To Account button in the top right, you’ll see the link for Free Services on the left side of your QQTube dashboard, click that and then follow the steps for the requirements to qualify for the free offer.

Please note: The free service offer is a one-time only promotion, not combinable, and not available for linked accounts (if an account linked to yours has already taken advantage of one of our free offers you are not eligible)

Please open a Support Ticket and request to have your account closed.

Any time you would like all or a portion of your QQTube account balance refunded, please open a support ticket and ask for a refund. All refunds are initiated within 24 hours. For security reasons, funds are only refunded to the original form of payment. If your original payment was made by debit or credit card it can take up to 5 business days for our payment processor and your card issuer to complete the process of the refund to your account.

Can I cancel my order?
Once an order has been placed it is not always possible to cancel it. Many services have very fast delivery speeds, therefore making it impossible to cancel the order before it’s delivered. In the event that you need an order canceled please either request the cancellation via your QQTube dashboard under ORDERS, or open a Support Ticket and we will send the cancellation request to the provider of the service. If the order can be canceled a refund will be issued for the undelivered services. We do not issue refunds for services that have been delivered. We offer no guarantee that an order can be canceled after it has been placed.

We use a variety of providers for our services and their delivery methods are all different. We cannot give specific details about delivery methods, that information is proprietary and confidential. You can find specific information about the service you are interested in on the Service and Pricing page or the New Order Page.

We have many helpful articles posted on our Blog. One is our Link Extraction Guide. This will give you step-by-step instructions on how to locate the link required to place your order for most of our services: https://www.qqtube.com/en/article/Link-Extraction-Guide. If you don’t see the link format needed for your order, please open a Support Ticket and our Customer Support Specialist will assist you.

The start time for all services can vary and is listed on the Service Description when you place an order. Some services have an instant start time and others may have a start time that is delayed up to 24 hours. Please be sure you review the Service Description for the service you are interested in before placing the order. Please note that for YouTube services, YouTube doesn’t update all stats in real-time so it can take several hours or in some cases several days for you to see the effects of your order.

Do your services drop? What happens if the service I purchased drops?
We offer many services from a variety of different sellers/providers and they all have different delivery methods and features. We always make every effort to offer services that will not drop, however, there is never a guarantee. Unfortunately, that's the nature of this industry. Most of the services we offer come with a REFILL policy, which can be found on the New Order page Service Description. If the service you purchase comes with a refill and it is within the refill timeframe we will request that the provider restart your order to complete the delivery and if they are unable to fully deliver what was paid for a refund will be issued for any undelivered services. If the order drops after the refill timeframe has expired then there will be no refill or refund of the dropped service. A refill request can be initiated from your QQTube dashboard under Orders.

There can be many factors that cause an order to be only partially delivered. If you have an order that is either still In Progress after 24 hours or that has a Complete status but all services ordered have not been fully delivered, please open a Live Chat or Support Ticket and we will look into it.

It is important to realize that Watch Time Hours and Retention are 2 different things. You can learn more about the difference between them here:

https://www.qqtube.com/article/youtube-retention-vs-watch-time

You will be able to see the estimated retention or watch time for the service you are purchasing on the New Order page Service Description. 
  

Can I get Views, Subscribers, Likes, Followers, etc. from a specific country?
You will see on the New Order page Service Description the Geo-Location for all services. Worldwide would indicate that the traffic could come from any county. If there is a service that allows you to choose the country, that will be indicated on the New Order page as Geo-Targeted and there will be a dropdown menu with the available countries.

How do I become a Reseller and what are the benefits?

We offer customers that qualify the opportunity to have their account status changed to RESELLER (you do not have to be a Reseller to have a Reseller account status). Resellers receive a 25% discount on all prices, however, they have a higher minimum deposit requirement of $100. 

To qualify for Reseller account status you must have an accumulated deposit total (Lifetime Funds) that is equal to or greater than $100. 

Customer = $10 minimum deposit requirement, no discounted prices
Reseller = $100 minimum deposit requirement, 25% discount on all prices

If you are interested in Reseller account status please open a Support Ticket for account review and approval.  Reseller prices will not go into effect until you have received a confirmation back from us that your account has been approved and updated.

To place orders from your own site you can use our API. You can place orders on behalf of your own customers and it will be sent to QQTube for delivery without your customers knowing (unless you mention QQTube yourself.) To do so you will need to view our API documentation here: https://www.qqtube.com/documentation (this information can also be found on your QQTube dashboard). We do not provide technical or development assistance with the installation or integration of the API to your website. You will need to hire a developer if assistance is needed. If you are already using our API and you are having issues placing orders please open a Support Ticket and our Customer Support Specialist will assist you.

Once you log in to your QQTube account, click on Go To Account in the top right of your screen. This will bring up your dashboard, on the left side scroll down the list to Affiliates and click on the link. Here you will find all the information about our Affiliate Program.

Please Note - we do not allow you to refer family members or yourself. If you do then you will be removed from the program and have all earnings forfeited.

You can request an Affiliate payout from your QQTube dashboard.

1. Funds - We will add the amount to your QQTube account as funds for you to use on services. If you have the funds added back to your QQTube account you will receive a 20% bonus.

2. Payout - We will send the amount from your QQTube account to one of our approved payment methods.

Once you have requested an Affiliate Payout it can take up to 30 days before the commission is paid out. The waiting time is so that we can verify all orders and wait the appropriate time to ensure there are no refunds or chargebacks on the orders. When the orders are clear, the payout will be made automatically.