Frequently Asked Questions

How do I contact you? – Customer Support

Live Chat
Customer Support Ticket (link at the top of the homepage)
Email us at support@qqtube.com
We have a full team of in-house Customer Support Specialists. We offer customer support by Live Chat, or through our Ticket Support System. You can find the link to open a ticket at the top of our website under Support or you can email us at support@qqtube.com. When you begin a live chat or open the support ticket please make sure to give us as much information as possible so that we can quickly assist you with your question or problem. Make sure to always include the link/URL for any orders you have questions about. We offer support 24 hours a day, 7 days a week, 365 days a year. Live chat is available at most times and we respond to all support tickets within 12 hours or less.

Why should I trust your company

1) We have been in business and an industry leader since 2013.
2) We process thousands of orders daily. Many of our customers are resellers, agents or promoters, gamers, and/or influencers.
3) We have a staff of full-time, in-house Developers and Customer Support Specialists.
4) We offer many services for a variety of social media platforms and we are constantly adding new services
5) We have very competitive low prices
6) We offer 24/7 customer support. You can chat live anytime, or open a support ticket that will be responded to in 12 hours or less.
7) Many of our services come with a refill guarantee, this means if they drop we will refill the order and if we are unable to refill we will issue a refund for any undelivered services.
8) You can request a refund for the balance in your account at any point and the refund process will be initiated within 24 hours.

How can I find out more information about the services you offer?

You can see all of our current services on our Services and Pricing page or on the New Order page. You will see a detailed Service Description for each service. Please note that the information listed on the Service and Pricing page and New Order page are estimates or averages and not guaranteed.

What is the minimum deposit amount?

The minimum deposit amount for regular customers is $10.00 USD. Resellers have higher minimum deposits in exchange for lower costs for services.

How do I deposit funds?
Our minimum deposit amount is $10 USD (the requirement will be higher for resellers).
To make a deposit
1) Click the GO TO ACCOUNT button on the top right, this will take you to your QQTube Dashboard.
2) In the very top right corner of the page you will see a button that says DEPOSIT FUNDS or on the left side menu bar you will see the DEPOSIT link.
3) Click either of those options and it will bring you to our secure deposit page. From there you will see the methods of payment and you will follow the prompts to complete the deposit process.

Our current methods of payment are Credit Cards, Debit Cards, and Crypto Currency/Bitcoin. Credit cards and debit cards are both accepted. Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please Note: We DO NOT accept PayPal as a method of payment.

Once you have funded your account you will always be able to see your current balance indicated on your QQTube dashboard, it will be in the top left of the screen and labeled as FUNDS.

What are your payment methods?

Our current methods of payment are Credit Cards, Debit Cards, and Crypto Currency/Bitcoin. Credit cards and debit cards are both accepted. Any card with a VISA, MasterCard, Discover, or American Express logo is accepted.

Please Note: We DO NOT accept PayPal as a method of payment.

What is your refund policy / return policy?

Deposit Refund / Account Balance Refund Policy: Any UNUSED funds from deposits in the customer’s account on our website can be refunded back to the original form of payment at the customer’s request when contacting our support team. These requests must be made within 6 months of the original deposit to receive a refund back to the original form of payment. To request an account balance refund please open a Support Ticket on our site or email us at support@qqtube.com. All Support Tickets are responded to within 12 hours and typically much faster.

Order Cancellation Refund Policy: A customer may request an order cancellation by opening a Support Ticket on our site or by emailing support@qqtube.com. However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we are able to stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services). In the case of full delivery, no refund will be made. If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services. Services Refill / Refund Policy We offer a variety of services and they all have different delivery methods and features. Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). It is important that you review the Service Description before placing all orders so that you are familiar with the refill policy. Any time there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.
**All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.

Can I try your services before making a deposit? Do you have a Free Trial?

We understand that many customers would like to try our services before depositing funds into their QQTube account and placing their first paid order so we offer a Free Service Offer. Our Free Service Offer is a one-time-only offer and is not valid for linked accounts.

To take advantage of our free offer, log into your account, click on the Go To Account button in the top right, you’ll see the link for Free Services on the left side of your QQTube dashboard, click that and then follow the steps for the requirements to qualify for the free offer.
Please note: Our free service offers are one-time only promotions, not combinable, and not available for linked accounts (if an account linked to yours has already taken advantage of one of our free offers you are not eligible)

How do I close my account?

Please open a Support Ticket and request to have your account closed.

How can I get the balance in my QQTube account refunded?

Any time you would like all or a portion of your QQTube account balance refunded, please open a support ticket and ask for a refund. All refunds are initiated within 12 hours. For security reasons, funds are only refunded to the original form of payment. If your original payment was made by debit or credit card it can take up to 5 business days for our payment processor and your card issuer to complete the process of the refund to your account.

What is the minimum order amount?

Our minimum deposit is $10 USD for regular customer accounts (higher for Resellers). For our individual services, the order minimum will vary based on the service. You can see a list of all services and their order minimums on our Services and Pricing page, or also on the New Order page for the specific service you are interested in.

Can I cancel my order?

Once an order has been placed it is not always possible to cancel it. Many of our services have very fast delivery speeds, therefore making it impossible to cancel the order before it’s delivered. In the event that you need an order canceled please either request the cancel via your QQTube dashboard under ORDERS, or open a Support Ticket and we will do our best to stop it In Progress and then we will issue a refund for any undelivered services. We do not issue refunds for services that have been delivered. We offer no guarantee that an order can be canceled once it is In Progress.

How do you deliver your services?

We use a variety of providers for our services and their delivery methods are all different. We cannot give specific details about delivery methods, that information is proprietary and confidential. You can find specific information about the service you are interested in on the Service and Pricing page or the New Order Page.

How can I find the link/URL I need to place my order?

We have many helpful articles posted on our Blog. One is our Link Extraction Guide. This will give you step-by-step instructions on how to locate the link required to place your order for most of our services: https://www.qqtube.com/en/article/Link-Extraction-Guide. If you don’t see the link format needed for your order, please open a Support Ticket and our Customer Support Specialist will assist you.

When will my order start?

The start time for all services can vary and is listed on the Service Description when you place an order. Some services have an instant start time and others may have a start time that is delayed up to 24 hours. Please be sure you review the Service Description for the service you are interested in before placing the order. Please note that for YouTube services, YouTube doesn’t update all stats in real-time so it can take up to 6 hours for you to see the effects of your order.

How fast do you deliver the services I paid for? What is the delivery speed?

The delivery speed depends on several factors such as the delivery method for the service you ordered, the quantity of your order, and our current order demand. On the Service and Pricing page or the New Order page, you will see the estimated start time and estimated delivery speed for all services. If your order is not complete after 24 hours (based on the order quantity and delivery speed), please open a Live Chat or Support Ticket and our Customer Support Specialist will assist you.

Do your services drop? What happens if the service I purchased drops?

Any time you purchase traffic rather than gaining it organically there is always a chance it can drop. We do our very best to deliver service that will not have delivery issues and that will not drop. However, in this industry, it’s impossible to deliver services that perform 100% of the time. Any time we experience problems we work as quickly as possible to resolve the issue. When you do business with us, even when we have delivery issues, we always respond to customer messages as quickly as possible; we are honest about what's going on and how we are working to resolve it; we will issue a refund when we are unable to complete an order, and we will also refund the balance in your account when it's requested.

We offer a variety of services and they all have different delivery methods and features. Most of our services come with some kind of a REFILL policy. This can be found on the New Order page Service Description. It is also important to note that many of our views services come with an over-delivery of views to compensate for a potential drop, this helps ensure that all the views paid for are fully delivered. We do not charge customers for these over-delivered views, and we also will not refill or replace them if they drop. If a service comes with an over-delivery you will see that mentioned on the New Order page Service Description.

Any time you have a problem with an order, please let us know and we will look into it. If the service you purchased comes with a refill and it is within the refill timeframe we will restart your order to complete the delivery and if we are unable to replace the service that dropped we will issue a refund for any undelivered services. If the order dropped after the refill timeframe has expired then we do not refill or refund the dropped service.

Why were all the services I paid for not fully delivered?

There can be many factors that cause an order to be only partially delivered. If you have an order that is either still In Progress after 24 hours or that has a Complete status but all services ordered have not been fully delivered, please open a Live Chat or Support Ticket and we will look into it.

What is the watch time/retention of your views?

It is important to realize that Watch Time Hours and Retention are 2 different things. You will be able to see the estimated retention or watch time for the service you are purchasing on the New Order page Service Description.

Can I get Views, Subscribers, Likes, Followers, etc. from a specific country?

When possible, we offer a service for Geo-Targeted YouTube Views. To see if this service is available and which countries are offered please go to the New Order page, look at the YouTube Views service options, and look for Geo-Targeted Views. From there you will be able to select the country that your views will be delivered from. If the country you are interested in is are not listed in the dropdown, that means don’t currently have a view delivery from that country. Our available countries change as our userbase of viewers changes. If you don't see the option for Geo-Targeted views that means that the service isn't currently available. All other Views services are from viewers Worldwide and the country of origin may change as our delivery methods change. All Geo-Targeted services will be listed as such. If you don’t see Geo in the service title then you can assume it is not Geo-Targeted.

How do I become a Reseller and what are the benefits?
We offer 2 Reseller levels for customers that qualify (you do not have to be a Reseller to have a Reseller account status). With Reseller status you will receive discounted prices on many of our services, however, you will also have a higher minimum deposit requirement for all deposits. To qualify for Reseller account status, you must have an accumulated deposit total (Lifetime Funds) that is equal to or greater than the amount listed below:

Required Lifetime Funds to qualify for Reseller status:
Small Reseller - $50 or more Lifetime Funds (accumulated deposit total)
Large Reseller - $500 or more Lifetime Funds (accumulated deposit total)

Reseller Minimum Deposit Requirement
Small Reseller - $50 minimum deposit
Large Reseller - $500 minimum deposit
If you are interested in Reseller account status please open a Support Ticket for account review and approval. Reseller prices will not go into effect until you have received a confirmation back from us that your account has been approved and updated.

How do I place orders for your services from my own site? API Information

To place orders from your own site you can use our API. You can place orders on behalf of your own customers and it will be sent to QQTube for delivery without your customers knowing (unless you mention QQTube yourself.) To do so you will need to view our API documentation here: https://www.qqtube.com/documentation (this information can also be found on your QQTube dashboard). We do not provide technical or development assistance with the installation or integration of the API to your website. You will need to hire a developer if assistance is needed. If you are already using our API and you are having issues placing orders please open a Support Ticket and our Customer Support Specialist will assist you.

How do I become an Affiliate?

Once you log in to your QQTube account, click on Go To Account in the top right of your screen. This will bring up your dashboard, on the left side scroll down the list to Affiliates and click on the link. Here you will find all the information about our Affiliate Program.

Please Note - we do not allow you to refer family members or yourself. If you do then you will be removed from the program and have all earnings forfeited.

How and when do you do Affiliate payouts?

You can request an Affiliate payout from your QQTube dashboard.

1. Funds - We will add the amount to your QQTube account as funds for you to use on services. If you have the funds added back to your QQTube account you will receive a 20% bonus.

2. Payout - We will send the amount from your QQTube account to one of our approved payment methods.

Once you have requested an Affiliate Payout it can take up to 30 days before the commission is paid out. The waiting time is so that we can verify all orders and wait the appropriate time to ensure there are no refunds or chargebacks on the orders. When the orders are clear, the payout will be made automatically.

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With almost a decade of industry experience and satisfied customers from all over the world, you can rest assured that you’re working with the best. Our New Order page provides detailed information on every service we offer to ensure success, and our Customer Support and Developer Teams are at your disposal 24/7. Any time you have a problem with an order, our Customer Support team will handle it promptly and efficiently. If the service you purchased comes with a refill, we’ll restart your order to complete the delivery - and if we’re unable to complete the order we’ll issue a refund for any undelivered services. It’s that simple!

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