Any time you would like all or a portion of your QQTube account balance refunded, please open a support ticket and ask for a refund. 

All refunds are initiated within 24 hours. For security reasons, funds are only refunded to the original form of payment. If your original payment was made by debit or credit card it can take up to 5 business days for our payment processor and your card issuer to complete the process of the refund to your account.

Requests for balance refunds cannot be addressed via live chat. All requests for refunds (both deposit/account balance refunds and order refunds) should be made by opening a Support Ticket on our site (go to your account and click the SUPPORT link at the top). All Support Tickets are responded to within 12 hours and typically much faster.